A customer came in with a broken hinge on their laptop yesterday. I've seen this happen dozens of times on other computers. Unfortunately, it was a netbook. Please see previous blogs on my netbook comments. Had another customer come in with a Windows Vista machine that broke down. Fortunately, the computer was backed up and all the files were intact. Last customer came in with a unique issue with a program called Fink. Will have to do a bit of research for that one.

BRM Laptop Repair
3171 N. High St.
Columbus, OH 43202
www.BRMLaptopRepair.com
laptop.repair@gmx.com
614-313-9901

Data Recovery, Windows 7 Install

Got in the shop yesterday and within 5 minutes a customer walked in and asked if I could help with their desktop. They had a Windows Vista desktop that was giving all sorts of issues. They wanted to see if we could get the data onto an external hard drive and upgrade their computer to Windows 7. Spent the rest of the time replacing a hard drive and installing an operating system and drivers on a server for a vet clinic client.

BRM Laptop Repair
3171 N. High St.
Columbus, OH 43202
www.BRMLaptopRepair.com
laptop.repair@gmx.com
614-313-9901

Columbus Laptop Repair - 2 Dell Computers

Had a previous customer come in with a virus on his laptop. His computer is a Dell computer and he's had problems with viruses. The last time he had a virus it was the Personal Antivirus that locked his computer out of all the critical windows functions.

Another customer came in with a problem for a data recovery. In his case, the most economical solution for him was to recover the data rather than fix his laptop. He would've needed a new motherboard and the total costs would've exceeded the cost of the laptop.

BRM Laptop Repair
3171 N. High St.
Columbus, OH 43202

www.BRMLaptopRepair.com
laptop.repair@gmx.com
614-313-9901

Columbus laptop repair - MSI netbook, HP Laptop

Had a customer come in with an MSI netbook the other day telling me it was running slow when connecting to the internet and she wasn't able to use it to access her online college class from Columbus State. The problem was that McCaffee Internet Security had downloaded itself when she upgraded Adobe and caused all sorts of problems since Norton Internet Security was also on her system. The problems were too numerous that were created and it was easier and more econmical for the customer to just get everything restored to factory condition. I had another customer who has an HP laptop that is overheating and shutting down. It has caused numerous operating system errors too because it would shut down while trying to boot. I imagine this computer will probably need a good cleaning and the operating system reloaded as the errors he has described are indicative of the operating system itself has been corrupted.


BRM Laptop Repair
3171 N. High St.
Columbus, OH 43202

www.BRMLaptopRepair.com
laptop.repair@gmx.com
614-313-9901

Columbus laptop repair - wireless printer sharing

A customer was dealing with a printer issue. The original idea was to have the printer connected to a desktop computer and set up as shared so other computers with access to the network could print to it. The person who originally set up the printer had forgotten to share the printer and set up the correct port for it. The fix took about 20 minutes to remedy. After setting it up I checked if I could print from one of the laptops on the network to make sure everything was working ok.

BRM Laptop Repair
3171 N. High St.
Columbus, OH 43202

www.BRMLaptopRepair.com
laptop.repair@gmx.com
614-313-9901

Hijacked Computer & Bad Hard Drive

Had a client yesterday that had laptop and desktop issues. Both computers were Dell machines. The laptop had been hijacked by an application that had installed itself and prevented the user from doing anything after booting into windows. This is the 3rd customer that I've seen have this problem this week. The program stated that the computer was infected and that 30+ infections were found and if you did anything it shuts down the application you try to access. It's a front for getting your credit card number and doing even worse damage than was done to the laptop so be very careful if you have this. Each computer behaved a little differently and took different measures to remove the application.

The desktop was a no brainer. I used a USB stick that had an operating system(Ubuntu) loaded on it and was able to make sure all the hardware worked. When trying to install an operating system on the hard drive though, the hard drive just spun and made no progress. After further testing in my office it was verified the hard drive went bad.



BRM Laptop Repair
3171 N. High St.
Columbus, OH 43202

www.BRMLaptopRepair.com
laptop.repair@gmx.com
614-313-9901

3 laptops

Recently had a customer come all the way from Mansfield with 3 laptops that he needed assistance with. 2 of the laptops are HP DV6000 models that have different problems with them. His exact words were "found you on the net - was looking for the Toshiba laptop warranty repair place off polaris but you seem well recommended", pretty cool.

The third laptop is a Toshiba and has some problems with overheating.

1 HP has an issue with the power button, still trying to narrow that one down. The other has problems getting past POST(Power On Self Test). Will be looking at that one soon.

Had 2 customers recently have a pop up on their screen when booting into Windows that says they have some virus on their computer and that it is being removed/quarantined/locked down by an antivirus program that they did not install after the Windows splash screen disappears.

The first computer I saw this on had Windows Vista and was salvaged after opening task manager, killing the process, uninstalling a program that had installed itself and rolling back Vista to a month before the attack.

The second computer had XP Home and was not so lucky. Task manager was inaccessible thanks to the attack and the program hid itself when booting into safe mode. On top of that, the Add/Remove programs was disabled. Probably could've targeted specific points and eliminated the problem but it would've taken much more time and labor doing this approach rather than backing up the data(scanning backed up data for infections of course) and blasting the operating system.



BRM Laptop Repair
3171 N. High St.
Columbus, OH 43202

www.BRMLaptopRepair.com
laptop.repair@gmx.com
614-313-9901

Upgrade, hinge replacement & LCD Replacements

Yesterday I worked on 3, no 4 different computers. The first computer was a Dell workstation that was a replacement at a veterinary clinic for a computer that failed. It had Vista business premium on it and needed connected to a Windows 2000 server managed network. On top of that there was some proprietary software that needed loaded and some backup software. Interesting situation and was kind of fun to do rather than the hinge replacement on the HP and the LCD replacments on the Toshiba & the Dell laptops.

BRM Laptop Repair
3171 N. High St.
Columbus, OH 43202

www.BRMLaptopRepair.com
laptop.repair@gmx.com
614-313-9901