Gateway W322

Well this has been a first. I received a call from a customer today for help with a Gateway W322. This was a mid-range laptop; fairly decent specs and certifications so I was fairly surprised when I found that it had just quit on him. He was using it at the airport just before boarding and when he arrived in Columbus, Ohio it just stopped. Black screen and no fan or hard drive spinning. The only sign of life on this thing were a couple of LED's on the front that were lit up. Voltages were all good, very little dust inside, hard drive was in good shape and was even able to pull some data off of it. It's like someone just pulled the motherboard out and left the power supply board inside. While investigating replacing the motherboard I found that not one of my vendors has this motherboard. It's like Gateway built this for two months and then just quit. All after market parts for this thing are fans, ram and lcd screens. Not one motherboard. I unfortunately had to tell him prior to diagnosing his laptop that there was little to no hope of finding a replacement motherboard if the diagnosis pointed to that. My recommendations for him were to pull data off of the drive and buy another laptop. I suggested he buy a refurbished laptop but for his purposes(gaming) he needed something with a little more power to it. Right a good benchmark to determine a high end computer is if the computer is using bio-metrics of some sort. These computers usually employ additional testing in the certification process and can be mid-range($600-700) to high-end($1500-2000) latpops. This was what I suggested for him and one diagnosis fee later we went our separate ways. What a bummer, I hate leaving customers with big, broken paperweights. Where's the fun in that?


BRM Laptop Repair
3171 N. High St.
Columbus, OH 43202

www.BRMLaptopRepair.com
laptop.repair@gmx.com
614-313-9901